Terms of Service
Last Updated: October 30, 2026
1. Agreement to Terms
By accessing or using Tradeflow services, including our web applications, telephony routing, and SMS messaging services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not access or use our services.
2. Tradeflow SMS & Messaging Terms
Tradeflow provides automated and two-way SMS messaging for contractors and homeowners regarding appointment scheduling, on-site estimate confirmations, invoice notifications, and urgent service updates.
- Consent & Opt-in: Users and customers opt in to receive text messages by contacting our contractor business lines or requesting service quotes through our platform.
- Message Frequency: Message frequency varies based on project activity and appointment scheduling (typically 2 to 6 messages per scheduled service or estimate).
- Rates: Message and data rates may apply depending on your mobile carrier and mobile service plan.
- Opt-out Instructions: You can cancel the SMS service at any time by replying STOP to any text message. You will receive a confirmation message of your opt-out.
- Help & Support: If you need assistance with the messaging program, reply HELP to any text message or email support@tradeflow.com.
- Carriers: Carriers (such as AT&T, T-Mobile, Verizon, Sprint, etc.) are not liable for delayed or undelivered messages.
3. Platform Services & Contractor Responsibilities
Tradeflow provides tools for lead intake, material estimation, scheduling, and invoice generation. Contractors are solely responsible for ensuring the accuracy of all on-site measurements, material orders, permits, licenses, and trade work performed for their clients.
4. Modifications to Service
We reserve the right to modify or discontinue our platform with or without notice to users. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the service.