Privacy Policy
Last Updated: October 30, 2026
1. Information We Collect
Tradeflow collects information you provide directly to us when you register for an account, request an estimate, schedule an appointment, or communicate with trade contractors through our voice and messaging platform. This may include your name, phone number, email address, physical address, service requests, and project details.
2. Mobile Phone Number & SMS Privacy Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
When you provide your phone number to request service, schedule an on-site estimate, or inquire about trade contractor services, your phone number is strictly used to deliver transactional appointment confirmations, estimate notifications, and direct customer care communications related to your request.
3. How We Use Information
We use the information we collect to:
- Facilitate scheduling, on-site estimates, and contractor communications.
- Send appointment reminders, quotes, invoices, and service updates via SMS and email.
- Maintain and improve our multi-tenant contractor management platform.
- Detect, investigate, and prevent fraudulent transactions and unauthorized activities.
4. Opting Out of Text Messages
You may cancel the SMS service at any time. Simply text STOP to any message you receive from us. Upon sending STOP, we will confirm your unsubscribe request via one final SMS, and you will no longer receive SMS messages from that number. If you wish to rejoin, simply initiate contact or text START.
For assistance, reply HELP to any message or contact our support team.
5. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at support@tradeflow.com or through your Tradeflow account dashboard.